![]() ![]() Like buy a router, get their phone system, get their firewall. I attended a Cisco talk, and they stated a couple of times that their opinion on how they operate is to be a 'single source' for their customers who already have their systems. I'm so completely disappointed that Apple dropped out on providing network gear to their customers. My faith in the tech industry to produce something that would be better isn't very high. Would I recommend Velop? No, but that assumes there is something else better out there. But adding it to the existing network didn't work, so a '-5' for style. Likewise, their support took a lot of my life, like 5 hours on a tech support chat, but the replacement came pretty quickly. Apparently I was lucky with the first one. I called their tech support, and was disconnected (they didn't call back), and the last thing she was trying to say was when it stays blue, release the button. It says to release the reset button after it blinks red, but the ex-parent only worked after I released the button after it stayed blue. ![]() I reset it four times! Apparently there is an error in the manual. The old parent was a bear to get to be a child. So I reset that node, and after a few 'Try again's' it joined. So I did, and tried to add the existing child node to the new one that I used as the parent (I figured it's probably newer) and it wouldn't add. The manual says al I have to do is reset the 'parent' node. So, having nothing else better to do, I reset the entire network. It was in 'new' mode, and I could see the '_velopsetupxxx' ssid, but couldn't get it to add. So I tried to add it to the mesh, and couldn't get it to add. So I got the new Velop node in yesterday, and it was actually a brand new one in a retail box, still shrink wrapped. Is there a better brand of network hardware out there? Should I try to get our Extreme's back? WHY APPLE, WHY!!! ? The Velop mesh is so full of holes, Webex is, for all intent and purpose, unusable. Stunning isn't the word.Īnd this was all brought to a head because of Webex. HAH!!! Their brain dead app is STILL SHOWING THREE NODES!!! It's been over 10 hours since that node was disconnected. That kind of programming stupidity is stunning. I could even tap that node in the app and get information supposedly from that node. One laugh track was their app still showed the 'bad child' node as being connected, and it was in my hand, totally/completely disconnected. I donated the Apple Airport Extremes we had because they were 'dead', no longer supported, and sure wish I had them last night. Why in the heck did Apple decide to force their customers into the short small arms of Linksys (and others). Linksys seems to have a flaky product, some decent support people, and a flaky website to support it all. And the Velop app was recently updated, and in the old app, all the passwords were saved in the app somehow (they weren't in the Passwords section of Setting) and were 'forgotten' post update, making it a struggle to get through this latest incident. ![]() I spent 5 hours on a tech support chat last night trying to get the latest outage logged and addressed. I can't connect, and go to the Velop app, and it shows either the entire network offline, or one or two of the nodes offline. One node keeps disappearing, just out of the blue. I've got the three node Velop mesh package, and it's been flaky ever since it was installed, but the flakiness has gotten loads worse in the past month or so.
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